FAQ's
How long does delivery take?
Orders are normally dispatched within 48 hours and take between 3-5 days to be delivered.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please do not panic, the tracking number can take up a few days to load on to the system. Contact us via email and someone will assist you.
WHY ISN'T MY TRACKING NUMBER WORKING?
If your tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged orders free of charge.
Where are your products delivered from?
Our products are sent from all over the United States.
ORDER CHANGES AND CANCELLATIONS
Can I change my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be canceled.
ORDER RETURNS AND EXCHANGES
Can I return my order?
Yes, returns can be made up to 30 days after receiving your order, as long as they're unused and in their original packaging. To initiate a return, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you with a refund confirmation.
Can I exchange my order?
Yes, exchanges can be made up to 30 days after receiving your order. To initiate an exchange, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you once your exchange order has been dispatched.